Feed Avenue Limited Reviewed

NYSC Customer Support Officer

Abuja Full-Time 100,000 - 150,000
Applications closed
Posted 1 month ago No longer accepting applications

Job summary

Purpose\nTo provide excellent customer support by responding to customer enquiries/queries, following up on orders and deliveries, handling complaints, and ensuring customers receive timely and accurate assistance.

Responsibilities

Key Responsibilities

  • Respond to customer enquiries/queries via phone, WhatsApp, email, and other communication channels.

  • Channel customers enquiry on products, prices, availability, and order status to the Sales Admin Coordinator.

  • Follow up on customer orders and deliveries and keep customers updated via approved communication channel.

  • Receive, record, and collate all customer survey forms complaints until resolved.

  • Conduct post-delivery/customer follow-ups to gather feedback.

  • Distribute and collect customer feedback forms.

  • Escalate customer issues requiring sales, logistics, stock, for management attention.

  • Maintain accurate records of customer enquiries, complaints, and follow-ups.

  • Support the Sales AdminCoordinator with customer service-related activities as required.

Requirements

Qualification Requirement 

  • BA/BSc/HND 

  • Applicants must either have been deployed or be scheduled for deployment under the National Youth Service Corps (NYSC) programme in Nigeria at the time of application. 

  • Must have at least 10 months remaining in their service year.

Office location

Kado